How Do I Login?

You will first need to register your details with us first before you can login. #Please note you don't need to register a username and password to use our site - however it makes it easier if you will be a repeat customer - as you wont need to re-enter your address details each time you order and you can also track

You can create a username and password via two methods. The first method is to use the new customer link in the top right hand login box. Alternatively you can add items to your shopping cart - and when you check out for the first time, you will have the option to create a username and password for future use.

To login, enter your username and password in the login box in the right hand side menu.

I have forgotten my Password?

Simply click on the "Recover Password" link in the lower half of the Login Area. You will be asked to enter your email address - we will then email you your password instantly.

How can I change my password or change my address details?

Firstly, login using your username and password. Once logged in, new menu options appear in the same login box area. You can then modify your password or account/address details by using the "Modify Profile" just below where you normally would login. You can also delete your profile using the "Delete profile" link.

If you still experience problems - please feel free to call us on Ph 1300 139989

Some products don't have a "Buy Now" button and I can't order them?

These items will show a stock level of "No items available" which means we are out of stock and temporarily not available for sale.

When I get to the checkout , I have an empty Shopping Cart?

Your shopping information is stored in your web browser's cookies. Therefore you need to be able to accept cookies to place an order. All online shopping sites use cookies to track your active shopping cart information.

If you are using Firewall Software like 'Zone Lab's Zone Alarm' or 'Symantec's Norton Internet Security' or 'Symantec's Norton Personal Firewall', you will need to configure it to ALLOW "Private Headers" and ALLOW "Session Cookies".

Follow the link under the "Authentication" menu on the right hand of the screen to have cookies automatically enabled. If you haven't logged in yet, the menu may read "Please Login".

If you only wish to allow cookies from our site follow the instructions below. You can manually add everythingpets.com.au to your "accept" list. Here is how:

Internet Explorer On the menu bar across the top click on TOOLS, then INTERNET OPTIONS Then click the PRIVACY tab. Towards the bottom you'll see an area labeled SITES, click the EDIT button. type in "everythingpets.com.au" and hit ALLOW. Then hit EXIT to exit out of that small menu. Your browser will now be able to accept cookies from everythingpets.com.au Please close out of your browser and reenter your site from the beginning.

Mozilla Firefox On the menu bar across the top click on TOOLS, then OPTIONS Then click the COOKIES area. Click on EXCEPTIONS Now enter "everythingpets.com.au" and hit ALLOW. Then hit EXIT to exit out of that small menu. Your browser will now be able to accept cookies from everythingpets.com.au. Please close out of your browser and reenter your site from the beginning.